How Bunch achieved a 9x ROI by building a more proactive, confident team

Bunch is a fast-growing scale-up with more than 60 employees, providing innovative bill-management solutions. As the business continued to move quickly, Elliott Herrod-Taylor and the team wanted to make sure their younger employees had the confidence, skills, and support to grow alongside it.

Helping an enthusiastic team thrive under pressure

Bunch’s younger team members brought plenty of energy and ambition. But in a demanding, fast-paced environment, enthusiasm alone was not always enough. The business saw an opportunity to help people become more confident, proactive, and effective in how they contributed.

Communication and collaboration were also creating friction. Bunch had clear ambitions for the business, but needed the time, expertise, and structure to turn those goals into lasting changes across the team.

A tailored development strategy with Gen Z Coach

Gen Z Coach partnered with Bunch to create a development programme tailored to its people and growth goals. The approach combined consultancy, one-to-one coaching, and group programmes, giving team members practical support while helping leadership embed improvements more widely.

The work focused on building confidence and proactiveness, strengthening accountability and organisational effectiveness, improving upward communication and collaboration, and connecting individual career goals with Bunch’s wider business priorities. Regular insights and actionable recommendations also helped Bunch’s leaders sustain momentum.

“GZC's guidance and coaching have enabled them to unlock their full potential, allowing them to thrive in our dynamic and demanding industry.”

A more engaged, productive, and confident team

Within the first six months, Bunch saw measurable improvements in revenue, performance, and engagement—achieving a 9x ROI. Over the following six months of the partnership, team engagement increased by 17%, retention rose by 23%, and productivity metrics climbed by 27%.

Just as importantly, Bunch saw a shift in how team members showed up day to day. They became more proactive, confident, and driven, consistently surpassing expectations and contributing exceptional results. The impact extended beyond performance, too: the team’s renewed confidence and sense of inspiration supported more fulfilled professional and personal lives.

“The guidance and coaching from Gen Z Coach has yielded remarkable results and created a positive and inspiring work environment.”