How Rickey M Mathis Found More Personal, Reliable Coverage Support with My Local Coverage

Rickey M Mathis was looking for a better experience with his coverage. After working with another company and feeling dissatisfied, he wanted support that was easier to understand—and an agent who would be available when questions came up.

Looking for a better experience with coverage

Rickey had not been happy with his previous provider experience. The information and support he received were not meeting his expectations, so he began exploring other options.

After seeing commercials about Humana, Rickey called to learn more. What stood out was not only the coverage itself, but also the opportunity to work with an agent who could explain things clearly and provide ongoing help.

Finding a responsive agent through My Local Coverage

Rickey was connected with Marcus Robinson, who quickly became a trusted point of contact. Marcus answers Rickey’s questions, sends over anything he needs, and makes the process feel straightforward.

Just as importantly, Rickey appreciates the way Marcus communicates. Instead of making coverage feel complicated or impersonal, Marcus talks with him “like normal people”—helping Rickey feel heard and supported.

“Answers all are questions, sends anything we need, and talks to us like normal people.”

A coverage experience built on trust

Today, Rickey says he has been very happy with his Humana coverage and especially pleased with the support he receives from Marcus. The experience has given him greater confidence that help is available whenever he needs it.

For Rickey, the difference came down to having a responsive agent who takes the time to answer questions and make sure he has the information he needs. That personal support turned a frustrating experience into one he can feel good about.

“Been very happy with it, and are very happy with are agent Marcus Robinson.”