Wall of Love

Video transcript: I joined the Customer Success Leadership Academy in a place in my life where I felt really stuck. I felt like I needed a good mentor to help me propel forwards. And I have been actually looking into it for a year before I actually was able to afford to do the course with Rachel. First of all, she's lovely. She really knows what she's talking about. And even though I knew I was delivering value where I was, I didn't always have the frameworks or the mindset or the language to quantify it and communicate it in a way that senior stakeholders and customers would actually receive it properly. The program helped me think much more commercially and confidently and I can now connect customer success activity to retention, revenue and customer outcomes, communicate risks clearly and approach leadership challenges with a far more structure than I did before. I also realized through the course because we get connected to fellow CS professionals, that we all live the same lives. It's not just me. It's not that I'm unable to think of ways to get me out of the rut, it's just that it's really difficult out there and the more difficult it gets, the more CS sees the struggle and experiences the majority of the backlash from the customers and from the companies most of the time. So this gave me the confidence and the clarity to successfully move into a new role that better reflects my skills and experience. I got reminded of what a CES is truly about and I basically was able, through adopting the frameworks and the mindset, land myself a new job that actually got me 35% raise. So I was really blown away by how much ROI immediately was manifested by just completing the course. I would tell anybody considering the academy that is much more than a collection of templates and generic leadership advice. Rachel gives you the practical tools to immediately change how you think, communicate and make decisions. If you it is not rocket science, it's just not another perspective that you probably haven't thought of. They're battle tested tips so you know they're gonna work. And it is essentially valuable for anyone who knows they are capable of more, but needs a little bit of a confident boost, structure, strategic mindset and taking steps, taking things to the next step. So I hope this is helpful. I cannot recommend this academy enough. It has given me lifelong tools and I've made great connections with people that can help each other grow even more. Cheers.