“What was most impactful for me. I've been working with data for a long time, and every company is trying to figure out how they can be more data driven and use their data better. It's easy to look at your data and just use it to show what you're doing now or what you've done in the past. But the challenge is to figure out how you can be more data driven in order to come up with meaningful, actionable Items. And what 80/20 does is it helps you not just to figure out how to look at the data, but how to think about the data so that you can then figure out what to do and how you can be better to do something different than what you've been doing. So how this training has helped me to be better prepared is the concept of 80/20 is not hard to understand. But taking that concept and applying it to a business and figuring out how to get an organization to change that, that's a much more daunting task. But what it's allowed us to do is it's given us tools that we can then lean on in order to help us along the way, so that it's not just us coming up with what we need to do. We're able to find that path and see it and determine how we can work with different teams and how we can get them to follow through and participate so that we can get better results.”