Testimonial Questions
Ecommerce Testimonial Questions
When asking for testimonials in ecommerce, the questions you pose are vital. They influence how customers describe product quality, service, and satisfaction, and determine how effectively you can use their feedback to drive future sales.
What was your biggest doubt when shopping with us?
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Ask this to address common concerns or hesitations that potential customers might have when considering shopping with the company by showcasing how the testimonial-giver overcame their initial doubts.
Example response
I was tired of buying cheap, ugly headphones that only worked for a few months and then broke. I was afraid I'd invest in your headphones and the same would happen.
How would you rate your delivery experience?
🛒
Ask this to assess the efficiency and reliability of the company's delivery process, which can help build trust and credibility among potential customers.
Example response
On the site it said the product would take 7 days to ship, so I was surprised it came in only 3 days. Another 10/10!
On a scale of 1-5, how would you rate our product?
🛒
Ask this to collect a quantifiable measure of customer satisfaction with the product, which can help demonstrate the product's quality and value to potential customers.
Example response
5 stars! I absolutely love my new pair!
What one feature do you like best about the product?
🛒
Ask this to highlight the product's unique features or qualities that set it apart from competitors, emphasizing its value and appeal to potential customers.
Example response
The noise cancelling is simply incredible 👌
What benefits have you had from the product?
🛒
Ask this to showcase the tangible benefits and positive outcomes experienced by the customer as a result of using the product, which can help attract potential customers seeking similar benefits.
Example response
I take my pair all the time when I'm travelling. The noise cancelling helps me sleep really well on long flights!
Does the product meet your expectations?
🛒
Ask this to assess whether the product delivers on its promises and aligns with customer expectations, which can help build trust and credibility among potential customers.
Example response
The build quality is incredible, the support is responsive and the companion app just works. It's so much better than I thought it would be.
Attach an image or video of the product in action
🛒
Ask this to collect visual proof of the product's performance or effectiveness, which can help potential customers better understand the product and its benefits.
Example response
What was your biggest doubt when shopping with us?
🛒
Ask this to address common concerns or hesitations that potential customers might have when considering shopping with the company by showcasing how the testimonial-giver overcame their initial doubts.
Example response
I was tired of buying cheap, ugly headphones that only worked for a few months and then broke. I was afraid I'd invest in your headphones and the same would happen.
How would you rate your delivery experience?
🛒
Ask this to assess the efficiency and reliability of the company's delivery process, which can help build trust and credibility among potential customers.
Example response
On the site it said the product would take 7 days to ship, so I was surprised it came in only 3 days. Another 10/10!
On a scale of 1-5, how would you rate our product?
🛒
Ask this to collect a quantifiable measure of customer satisfaction with the product, which can help demonstrate the product's quality and value to potential customers.
Example response
5 stars! I absolutely love my new pair!
What one feature do you like best about the product?
🛒
Ask this to highlight the product's unique features or qualities that set it apart from competitors, emphasizing its value and appeal to potential customers.
Example response
The noise cancelling is simply incredible 👌
What benefits have you had from the product?
🛒
Ask this to showcase the tangible benefits and positive outcomes experienced by the customer as a result of using the product, which can help attract potential customers seeking similar benefits.
Example response
I take my pair all the time when I'm travelling. The noise cancelling helps me sleep really well on long flights!
Does the product meet your expectations?
🛒
Ask this to assess whether the product delivers on its promises and aligns with customer expectations, which can help build trust and credibility among potential customers.
Example response
The build quality is incredible, the support is responsive and the companion app just works. It's so much better than I thought it would be.
Attach an image or video of the product in action
🛒
Ask this to collect visual proof of the product's performance or effectiveness, which can help potential customers better understand the product and its benefits.
Example response
What was your biggest doubt when shopping with us?
🛒
Ask this to address common concerns or hesitations that potential customers might have when considering shopping with the company by showcasing how the testimonial-giver overcame their initial doubts.
Example response
I was tired of buying cheap, ugly headphones that only worked for a few months and then broke. I was afraid I'd invest in your headphones and the same would happen.
How would you rate your delivery experience?
🛒
Ask this to assess the efficiency and reliability of the company's delivery process, which can help build trust and credibility among potential customers.
Example response
On the site it said the product would take 7 days to ship, so I was surprised it came in only 3 days. Another 10/10!
On a scale of 1-5, how would you rate our product?
🛒
Ask this to collect a quantifiable measure of customer satisfaction with the product, which can help demonstrate the product's quality and value to potential customers.
Example response
5 stars! I absolutely love my new pair!
What one feature do you like best about the product?
🛒
Ask this to highlight the product's unique features or qualities that set it apart from competitors, emphasizing its value and appeal to potential customers.
Example response
The noise cancelling is simply incredible 👌
What benefits have you had from the product?
🛒
Ask this to showcase the tangible benefits and positive outcomes experienced by the customer as a result of using the product, which can help attract potential customers seeking similar benefits.
Example response
I take my pair all the time when I'm travelling. The noise cancelling helps me sleep really well on long flights!
Does the product meet your expectations?
🛒
Ask this to assess whether the product delivers on its promises and aligns with customer expectations, which can help build trust and credibility among potential customers.
Example response
The build quality is incredible, the support is responsive and the companion app just works. It's so much better than I thought it would be.
Attach an image or video of the product in action
🛒
Ask this to collect visual proof of the product's performance or effectiveness, which can help potential customers better understand the product and its benefits.
Example response
Testimonials Made Easy
The faster, easier way to collect testimonials
Jump in today and see how easy it is to collect testimonials with Senja.
Testimonials Made Easy
The faster, easier way to collect testimonials
Jump in today and see how easy it is to collect testimonials with Senja.
Testimonials Made Easy
The faster, easier way to collect testimonials
Jump in today and see how easy it is to collect testimonials with Senja.